Shipping & Returns Policy

Shipping Policy

Hello MIZ is not responsible for lost or stolen packages. We recommend contacting the shipping carrier immediately to file a claim if your package is missing.

US Shipping:

  • Free shipping in US for order $75+
  • For orders placed Monday - Friday, most orders will be shipped within 48 hours. All orders will be shipped within 1-6 business days.
  • We are unable to ship to PO boxes.
  • In the case of the address being wrong, or off, customers will be liable.
  • Orders will be shipped out to the address written by customers.
  • Original shipping charges & fees are Not Eligible for Refund or Store Credit

International Shipping:

  • International shipping is available to over 200 countries through our shipping partner USPS. Rates can be viewed at check out. (Note we are unable to ship to Russia.) For a full list of countries we ship to, please email us at contact@hellomiz.com.
  • For all orders shipping outside the US, the recipient is responsible for any taxes and/or custom duties incurred. Hello Miz is not responsible for any fees charged by customs. Please note we are not able to advise on the exact/estimated amount of taxes or duties that may be due upon delivery. Once Hello Miz has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. Hello Miz is not responsible for the loss or damage of item(s).
  • International orders may be subject to delays due to customs clearance procedures in the destination country.
  • If a package is refused at delivery, the customer will be liable for any return shipping charges. These fees will be deducted from the refund once the returned package is received.
  • In the case of the address being wrong, or off, customers will be liable.
  • Orders will be shipped out to the address written by customers.
  • Original shipping charges & fees are Not Eligible for Refund or Store Credit

Shipping Delays

Due to higher order volume and inclement weather during the holiday season, some shipping carriers may experience shipping delays. We are working with our shipping carriers to ensure packages are delivered as quickly as possible. We apologize for any disappointment, and we thank you for your patience and understanding.

Express Orders (1 Day - 2 day)

Orders placed before 9am PT Monday - Friday will be shipped same day; Express orders placed after this time will be shipped the following business day (excluding holidays). Express orders placed Saturday - Sunday will be shipped the following Monday (excluding holidays). Please note that if the shipment is not delivered on time, it is not within our responsibility. As such, we are unable to provide a shipping refund in this case.

Return & Refund Policy 

Returns:

Returns must be sent (or postmarked) within 30 days of your order’s original shipment date.

Please return the items in original condition (unworn, unwashed, undamaged, unused, unaltered) and with all original tags, including Hello Miz hang tags, attached.

Start a Return

To request a return for an order placed on hellomiz.com, visit our return portal and enter your order number and the email address or phone number used at checkout. Please wait for approval and return instructions before shipping your items.

For returns requesting a refund, you can choose either of the following shipping methods:

  • Use a return label provided by Hello Miz: After your request is approved, we will provide a return label. The actual cost of the return label will be deducted from your refund after we receive and inspect your return. You do not need to pay for the label separately. We will let you know the label cost when we provide your label.
  • Ship on your own: Purchase return shipping directly from a carrier of your choice at your own expense and follow the approved return instructions. Provide shipment proof through the return portal and retain your tracking information. No Hello Miz return label fee will be deducted from your refund when you use your own shipping.

For approved returns involving damaged, defective, or incorrect merchandise, Hello Miz will provide a return label at no cost to you. Please contact Customer Care as described below.

Exchanges are free. Please contact contact@hellomiz.com to arrange an exchange. See the Exchanges section below for eligibility and shipping details.

When purchasing a return label, we strongly encourage you to insure your package and record the tracking info.

Carefully review the Non-Returnable Items below to make sure your item is eligible to be returned.

If you believe you have received defective or incorrect merchandise (style, size, color), please contact our Customer Care at contact@hellomiz.com within 5 days of receipt with a photo of the issue, and we will respond within 24 hours (on weekdays).

Non-Returnable Items  

The following are not eligible for return/refund:

  • Intimates, underwear, socks, tights, bodysuits and beauty products  
  • Returns postmarked after 30 days of the original shipment date
  • All items marked “FINAL SALE”
  • Final sale items also cannot be exchanged  
  • Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains  
  • Shoes without the original box - the box must be free of damage, postage stickers or stamps  

Ship your return package to:

Hello Miz

1624 N INDIANA ST.

Los Angeles, CA 90063

 

Refunds:

If you used a Hello Miz return label for a refund request, your refund will be reduced by the actual label cost. If you shipped the return yourself, no Hello Miz return label fee will be deducted. Original shipping charges remain non-refundable as described above.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

Hello Miz reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.

 

Exchanges:

Exchanges must be arranged within 30 days of the original shipment date, and items must meet the return eligibility requirements above. Final sale items cannot be exchanged.

For eligible exchanges within the continental US, Hello Miz provides a return label at no cost and free standard shipping on the replacement order. No return label fee will be charged or deducted for an approved exchange. Free standard shipping on the replacement order applies to exchanges of the same product.

To arrange an exchange, email contact@hellomiz.com with your original order number and the item, size, and color you would like. Please contact us before purchasing your own return shipping or placing a replacement order so we can confirm availability and provide instructions.

Because items may sell out, Customer Care may ask you to place a new order to reserve the replacement. If so, send us both the original and new order numbers so we can arrange the exchange and waive or refund eligible standard shipping charges on the replacement order.

For exchanges of the same item and color, we are happy to match the original price you paid. For exchanges outside the continental US, please contact Customer Care to confirm availability and shipping arrangements.