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Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@hellomiz.com or mailing us at:
HelloMiz
1458 S San Pedro St #314 Los Angeles CA 90015

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@hellomiz.com or by mail at
HelloMiz
[Re: Privacy Compliance Officer]
1458 S San Pedro St #314 Los Angeles CA 90015


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Returns Policy
 Returns must be sent (or postmarked) within 30 days of your order’s original shipment date.  Please return the items in original condition (unworn, unwashed, unaltered) with the tags, including Hello Miz hangtags attached.  Carefully review the Non-Returnable Items policy below to make sure your item is eligible to be returned. 
If you believe you have received defective or incorrect merchandise (style, size, color), you must contact Customer Care within 5 days of receipt and provide a photo of the defect. 
Non-Returnable Items 
The following are not eligible for refund and will be denied: 

  • Intimates, underwear, socks, tights, body suits and beauty products  
  • Returns received after 30 days of the original shipment date  
  • All items marked “FINAL SALE”  
  • Final sale items also cannot be exchanged  
  • Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains  
  • Shoes without the original box - the box must be free of damage, postage stickers or stamps  

Hello Miz reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice. 

Please return to : 1458 S San Pedro St #314 Los Angeles CA 90015

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@hellomiz.com.

Exchanges
We offer free shipping on all exchange orders within the continental United States via Standard shipping.  Exchanges must be made within 30 days of shipment date. 
Since many of our items sell out quickly, the best way to make an exchange is to place a new order for the item you want.  This will ensure that your item is still in stock.  Once we receive your return, we will waive the standard shipping charges on the new order, and send you a return confirmation email.  The standard shipping will only be waived for exchange orders of the same product.
To make an exchange with free Standard shipping: 
1 Place a new order for the item(s) you want 
2 Send an email to Hello Miz Customer Care at contact@hellomiz.com 
To: contact@hellomiz.com 
Subject: Exchange 
[Your Full Name] 
Return Order #______ 
New Order #______ 
3 Return the items you would like to exchange (see our Return Policy above for details). Send your item to: 1458 S San Pedro St #314 Los Angeles CA 90015. 
If you are exchanging an item for a different size in the same style and color, we are happy to match the original price you paid for the exchange.

 


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Shipping policy

 Ground Shipping US - $10

  • Shipping within 4-6 business days, for orders placed Monday to Friday by 12pm EST
  • Packages will be delivered between 9am-6pm, Monday to Friday
  • Orders placed after 12pm EST on Friday will be processed the following Monday 
  • We are unable to ship to PO Boxes

    International Shipping - $50 (Canada, US Virgin Islands $40)

    • Hello Miz offers international shipping to over 200 countries around the world through our shipping partner USPS. Please also note that we do not ship to Russia. For a full list of countries we ship to please contact@hellomiz.com
    • For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Hello Miz is not responsible for any fees charged by customs. Please note Hello Miz is unable to provide the exact amount of taxes or duties that may be due upon delivery. Once Hello Miz has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. Hello Miz will not be responsible for the loss or damage of an item(s).
    • International orders may be subject to delays due to customs clearance procedures in the destination country.

     

     

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    at contact@hellomiz.com or mailing us at:
    HelloMiz
    1458 S San Pedro St #314 Los Angeles CA 90015

     

     

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